case study

Nursing Home financing Calculator

User-friendly interface facelift for the welfare calculator

My role

Ux Strategy, Reasearch, UX/UI

The client

Israeli health organization

Team

Malam Team, studio pionet

Overall timeline

8 + weeks
Discovery & Research: 2+ weeks
Design & testing: 6 weeks

The Challenges

The old version of the calculator had these issues:

Simulation and Payment Information:
Emphasis on the simulation nature of the tool. Mention of the simulation being for payment purposes. Importance of understanding what the calculator does.

Text Uniformity and Structure:
Efforts to maintain consistency in the application's text. Comparison to the previous text (single, myself/partner, mother/father).

User Understanding and Experience:
Difficulty understanding instructions. Lack of clarity about the context and purpose. Uncertainty about calculations for self or someone else. Confusion in choosing between parent or child. Lack of understanding about the calculator's functionality.

Overview

Role : Lead Designer

When : October 2022 - July 2023

Platform : B2B - SaaS Website and Mobile App

Responsibilities : UX Research, UI Audit, User Testing, Prototyping, Documentation

Key Deliverables :UX AuditUser FlowsWireframes & PrototypesStyle guide and tokenizationComponent LibraryDesign System Documentation

Main Goals

After understanding the clients needs i've focused on these goals

  • asset Download

  • Mobile version

  • clear massging

After understanding the clients needs i've focused on these goals

  • asset Download

  • Mobile version

  • clear massging

System pages

Mobile design

Research & insight

Research

the research was done by the israeli health org. and was given to adi meir (college ux designer at pionet) to create initial ux flow as wel as wireframes

Research

the research was done by the israeli health org. and was given to adi meir (college ux designer at pionet) to create initial ux flow as wel as wireframes

insight

Overall, the categorization reflects the challenges faced in user understanding, the emphasis on simulation for payment, efforts to simplify information, and the importance of providing clear guidance to users.

insight

Overall, the categorization reflects the challenges faced in user understanding, the emphasis on simulation for payment, efforts to simplify information, and the importance of providing clear guidance to users.

3 flow versions for the calculator were created for each catagorie (single, myself/partner, mother/father).

Style Guide

based on palate from the israeli health org website, and Clients instructions. the idea was to use the same colors but to differentiate them from the main site branding, color contrast analyser tool for accsesability design

Based on palate from the israeli health org website, and Clients instructions.
the idea was to use the same colors but to differentiate them from the main site branding, color contrast analyser tool for accessibility design

Reflection

Measure Success

In order to understand if my solution was right & applicable, I needed to see if there are ways to measure success. Here are the main ones:Reduction in over-tourism - If we could see some changes in the overload cause by the app, this would be a huge success.Vacation plan completion rate - If the users will complete the vacation according to the plan.In app purchases rate - The amount of users buying tickets, flights and reserve hotels via the app

outcome

outcome

The website brings value to its users, and therefore will also increase business. But not only that,

Final thoughts

My collaboration with the Israeli internal affeirs office has resulted in a revitalized system that not only aligns with the organization's prestigious designation but also serves as an effective platform for communication, resource-sharing, and employees engagement.

International Health Risks Mapping System